What to do if the status shows "Incomplete" after running payroll?
When running payroll, it's crucial that the process completes smoothly. However, there may be instances when, after running payroll, the status shows "Incomplete." This indicates that certain errors exist in employee data that must be resolved before the payroll can be successfully completed. Below are the steps to identify and resolve these errors.
Step-by-Step Guide
1. Log in as an Admin
Begin by logging into the software platform with your admin credentials.
2. Navigate to the Payroll Module
Once logged in, go to the Payroll Module in the dashboard.
3. Access the "Run Payroll" Sub-Module
Inside the Payroll Module, click on the Run Payroll sub-module. This will take you to the payroll process screen where you can see the status of the payroll run.
4. Check the Payroll Summary
In the Run Payroll sub-module, you will see a Payroll Summary section. The summary provides an overview of the payroll run. If the payroll status is "Incomplete," there will be a warning icon (often a danger mark) next to the summary. This icon indicates that there are errors preventing the payroll from completing.
5. Download the Error Report
To view the errors, click on the three dots button located at the lower right corner of the screen. From the options that appear, select Download Error Report. The error report contains detailed information about what went wrong during the payroll process.
6. Review the Error Report
Open the error report to identify the specific issues. The errors typically pertain to discrepancies or incomplete information in employee profiles. Common errors include:
- Incorrect employee profile setup
- Missing or invalid dates (such as incorrect hire or termination dates)
- Data inconsistencies in payroll calculations
7. Rectify Employee Data
Once you've identified the errors, go to the respective employee profiles and correct the data issues. Ensure all the necessary information is filled in correctly and that there are no conflicts in the data that could disrupt the payroll run.
8. Re-Run the Payroll
After correcting the errors, return to the Run Payroll sub-module and initiate the payroll run again. The system will now reprocess the payroll. If all errors have been addressed, the payroll should complete successfully.
If the status shows "Incomplete" after running payroll, it means there are errors in employee data that need attention. By following the steps above—downloading the error report, rectifying the issues, and re-running payroll—you can ensure a smooth and successful payroll process.